Frequently Asked Questions

All The Answers You Need About VoIP

Can my internet support VoIP?

Many Alaskan businesses worry that their internet connection can’t reliably support VoIP, but we’re here to tell you that you don’t need to live in the lower 48 to make the jump to cloud-based phone services.

VoIP Scout

Before we activate the Elevate service for you, we first test your network via VoIP Scout. Unlike anything our competitors provide, this proprietary tool tests your network over 3-days to make sure that it is VoIP ready. It finds sources of network bottlenecks and allows you to address those problems prior to installation.

QoS Dashboard

While VoIP Scout helps to eliminate up-front issues, QoS Dashboard takes over from there. QoS Dashboard pulls together phone call and video meeting quality metrics into easy-to-understand, actionable insights; identify issues or trends which may cause less-than-ideal voice or video performance.

Can I keep my phone numbers?

In most cases, yes. In situations where your numbers cannot be ported, or transferred, permanent forwards can be used.

Since I can use my cell phone or a computer to make calls, do I still need a desk phone?

Nope! If you’d like to use a headset with your computer or the phone app instead of having a desk phone; its all up to you and your work preferences.

Can I keep my existing phones or bring my own?

If you have VOIP phones already, they may be compatible with our system, but they may not be fully functional with all services and features. POTS (Plain Old Telephone Service) phones are not compatible.

Do the phones stop working if the internet goes out?

Not if you have a proper failsafe set up. Here are a few ways to mitigate this issue - using call routing features; if primary phones don’t answer, then cell phones and/or a maintained landline can receive the calls. An inexpensive secondary internet service can be installed to act as a failover connection.

Who is providing this service? Is it Leyline or another company?

Intermedia provides and hosts the infrastructure, software and hardware. Leyline is a VAR to help clients purchase, set up, and maintain the service.

How fast does my internet connection need to be?

VOIP services don’t require a lot of bandwidth, but this answer can vary depending on the number of employees you have working in a single location, as well as anticipated call volume. See the following resources to help: Bandwidth Requirements Table and Bandwidth Tester

What does UCaaS mean?

Unified Communications as a Service is an industry term that aims to unite several different communication technologies into one easy to use system. Phone, SMS, Chat, Fax, Customer Experience all rolled into one.